Feb 14, 2019 15:00 UTC
Feb 15, 2019 at 04:31 UTC
Hyundai Working with IBM to Improve Customer Experience via Blockchain Tech
Hyundai Card Commercial announced that they are working with IBM to advance their use of cloud-based AI and blockchain technology with the aim to improve consumer experience and expand their financial services business globally.
They introduced an AI-based chatbot for customer service name “Hyundai Card Buddy,” that engages with customers to answer a few common questions quickly.
The system consistently learns through interactions with users, and since it depends on the natural language progressing as well as machine learning technology from IBM Watson, this chatbot is able to comprehend the hidden meaning, interpret questions and give answers and information to enhance the client experience and streamline customer service operations.
Hyundai Commercial additionally is collaborating with IBM to apply blockchain and modernise its business model. Using the open-source Hyperledger fabric for creating a new supply chain financing ecosystem for Hyundai Commercial, the network is designed to reduce lead times as well as costs in financial transactions among the distributors, dealers, as well as manufacturers.
The network for commercial financing will offer participants with a single view of all the transactions which are happening within the network while automating manual processes and enabling transactions data to be securely managed as well as shared more efficiently.
There’s no doubt, IBM is a leader in AI software, services, and the technology for business. It has deployed Watson solutions in thousands of engagements with clients across 20 industries and 80 nations.
In addition, IBM is well-known as the leading enterprise blockchain provider, which has worked with hundreds of clients across supply chain, financial services, retail, government, healthcare, and digital rights management to implement blockchain applications.
The Cloud-based IBM Blockchain Platform delivers the end-to-end capabilities that clients need to quickly activate and successfully develop, govern, operate and secure their own business networks.